ICT Support Package Features
- Support time is used for remote desktop support
- Free health check consultation
- Free antivirus software
- Free email spam filters
- Free internet content filter
What this does not cover
- We currently do not offer a single pc user support package;
customers however can use your hourly based flat rate of £25 per hour*
- We do not support printers, such as ink, toner drums, paper jams
software issues only
- We do not support mobile devices such as blackberry’s or PDA’s
- We do not cover loss of internet connection please contact your ISP
for these matters
- We do not cover or support any bespoke software such, websites or
any kind thereof, including SAGE and QuickBooks (However we can
provide installations)
Please note
This information, terms and conditions and packages may be subject to change.
Clients are required to use the Client Support System first to request support and phone (0203 286 8989) second.
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Terms & Conditions
- This package is for a minimum of 3 computers only
- Consolidated support time can only be used within the duration of contract
- £25 per hour* will be charged when the remote support time has
elapsed. Customers will be notified before time has run out. Please see
Payment Options for further details.
- Summaries of support time will be provided via our Client Area
- Free antivirus software is only for organisations that do not have a server network such as Windows Server 2003, SBS 2003 etc
- Email spam filters will require that you have existing pop3 email accounts
- Support calls are responded within a 60min to an 2 hour time frame, email or voicemail
Payment Options
- Payments can be made in full or in instalments; these instalments
can be made monthly or quarterly. However if payments are selected to
be paid monthly we require an additional month’s payment in advance.
- Please note paying by instalments will only provide you with a
limited support time. This is calculated by your total support time
divided by the duration of the contract.
- We accept cheque and credit card (credit card payments via http://paypal.co.uk only sales@at-ta-che.com )
- * £25 per hour for 6 month contract holders and £20 per hour for 12 month contract holders.
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